Privacy

dbkk Privacy Policy —
How We Handle Your Personal Data

At dbkk, your privacy is not an afterthought. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your own information.

No data selling
Encrypted storage
Your rights respected
At a Glance

How dbkk Protects Your Privacy

Here's a quick summary of the key privacy commitments dbkk makes to every player. Full details are in the policy sections below.

Secure Data Storage

All personal data collected by dbkk is stored on encrypted servers. We use industry-standard security protocols to protect your information from unauthorised access, loss, or disclosure. Your account data is never stored in plain text.

We Never Sell Your Data

dbkk does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to operate your account, process transactions, and improve the dbkk platform experience.

You Control Your Data

dbkk players have the right to access, correct, and request deletion of their personal data. You can update your account information at any time, and you can contact our support team to exercise any of your data rights.

Payment Data Protection

dbkk processes all bKash, Nagad, and Rocket transactions through secure payment gateways. We do not store full payment credentials on our servers. Payment data is handled in compliance with applicable financial security standards.

Transparent Cookie Use

dbkk uses cookies to keep you logged in, remember your preferences, and understand how players use the platform. We only use cookies that are necessary for the platform to function or that improve your experience. You can manage cookie settings in your browser.

Communication Preferences

dbkk only sends you communications that are relevant to your account — such as transaction confirmations, security alerts, and promotional offers you have opted into. You can update your communication preferences in your account settings at any time.

Last updated: 1 January 2025 — This policy applies to all dbkk accounts and platform activity from this date.

1 Introduction

This Privacy Policy describes how dbkk ("we", "us", "our") collects, uses, stores, and protects the personal information of players and visitors who use the dbkk online gaming platform at dbkk.one and the dbkk mobile application. We take your privacy seriously and are committed to handling your personal data responsibly and transparently.

By registering an account on dbkk or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use the dbkk platform.

This policy should be read alongside the dbkk Terms and Conditions, which govern your use of the platform more broadly. Together, these documents set out the full framework for how dbkk operates and how we treat our players.

2 Data We Collect

dbkk collects personal data that is necessary to operate your account, process transactions, and provide a safe and fair gaming environment. We collect data in the following categories:

Data Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, KYC verification
Contact Data Mobile number, email address Registration form, account settings
Payment Data bKash/Nagad/Rocket account number, transaction IDs Deposit and withdrawal forms
Technical Data IP address, device type, browser, operating system Automatically via platform access
Usage Data Games played, bet history, session duration, login times Automatically via platform activity
Communications Data Support chat logs, emails sent to dbkk Customer support interactions

We only collect data that is genuinely needed for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law.

3 How We Use Your Data

dbkk uses the personal data we collect for the following purposes:

  • To create and manage your dbkk account and verify your identity.
  • To process deposits, withdrawals, and other financial transactions on the platform.
  • To provide customer support and respond to your enquiries.
  • To detect and prevent fraud, money laundering, and other prohibited activities.
  • To comply with legal and regulatory obligations applicable to dbkk.
  • To send you account-related notifications such as transaction confirmations and security alerts.
  • To send you promotional communications about dbkk offers and bonuses, where you have opted in.
  • To analyse platform usage and improve the dbkk gaming experience.
  • To enforce the dbkk Terms and Conditions and resolve disputes.

dbkk will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or having a valid legal basis to do so.

5 Data Sharing

dbkk does not sell, rent, or trade your personal data to third parties. We may share your data with trusted third parties only in the following limited circumstances:

  • Payment processors: We share necessary transaction data with bKash, Nagad, Rocket, and other payment providers to process your deposits and withdrawals.
  • Identity verification providers: We may share identity documents with KYC verification partners to confirm your identity as required by our compliance obligations.
  • Technology providers: We work with hosting, analytics, and security service providers who process data on our behalf under strict data processing agreements.
  • Legal authorities: We may disclose your data to law enforcement, regulatory bodies, or courts where we are legally required to do so.
  • Business transfers: In the event of a merger, acquisition, or sale of dbkk assets, your data may be transferred to the acquiring entity, subject to the same privacy protections.

Important: All third parties who receive dbkk player data are contractually required to handle it securely and only for the specific purpose for which it was shared.

6 Data Retention

dbkk retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. Specifically:

  • Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
  • Transaction records are retained for a minimum of five years for financial compliance purposes.
  • Customer support communications are retained for two years after the last interaction.
  • Technical and usage data collected via cookies and analytics is retained for up to 13 months.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you personally. If you request account deletion, we will process your request in accordance with our legal retention obligations.

7 Data Security

dbkk takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include:

  • SSL/TLS encryption for all data transmitted between your device and the dbkk platform.
  • Encrypted storage of sensitive personal and financial data on our servers.
  • Access controls that restrict internal access to personal data on a need-to-know basis.
  • Regular security audits and vulnerability assessments of the dbkk platform.
  • Two-factor authentication options for player accounts.
  • Monitoring systems to detect and respond to suspicious activity in real time.

While dbkk takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you become aware of any security vulnerability or suspect your account has been compromised, please contact us immediately at [email protected].

8 Cookies

dbkk uses cookies and similar tracking technologies to operate the platform and improve your experience. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
  • Preference cookies: Remember your settings and preferences, such as your preferred language or display options.
  • Analytics cookies: Help us understand how players use the dbkk platform so we can improve it. Data collected is aggregated and anonymised.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the dbkk platform. For more information on managing cookies, refer to your browser's help documentation.

9 Your Rights

As a dbkk player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team at [email protected].

Right to Access Request a copy of the personal data dbkk holds about you.
Right to Rectification Ask us to correct inaccurate or incomplete data.
Right to Erasure Request deletion of your data where there is no legal reason to retain it.
Right to Restriction Ask us to limit how we use your data in certain circumstances.
Right to Portability Receive your data in a structured, machine-readable format.
Right to Object Object to processing based on legitimate interests or for direct marketing.

We will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.

10 Minors

The dbkk platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on dbkk or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a report, dbkk will promptly investigate, close the account if confirmed, and securely delete all associated personal data. We take the protection of minors very seriously and have age verification measures in place during the registration process.

11 Policy Changes

dbkk may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email or an in-platform notification, and we will update the effective date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how dbkk protects your data. Continued use of the dbkk platform after changes are published constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dbkk handles your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week.

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Privacy Enquiries
[email protected]
General Help
Visit our FAQ
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Your Data Is Safe. Now Let's Play on dbkk

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